Shipping policy

Shipping and delivery

Cleevely Knits sells both digital knitting patterns and made-to-order physical merchandise.

Digital knitting patterns

Digital patterns are delivered by email after purchase. No physical pattern will be posted.

The email should usually arrive shortly after payment has been completed. Please check your spam or junk folder if you cannot see it. If your pattern does not arrive, contact hello@cambridgeyarn.com.

Made-to-order merchandise

Our physical merchandise is produced and dispatched by Gelato, our print-on-demand fulfilment partner.

Each item is made specifically after an order is placed. Gelato uses an international network of production partners and, wherever possible, selects a production location close to the delivery address. The exact production location may vary depending on the product, colour, size and availability.

Delivery charges

Delivery charges are calculated according to the products ordered and the delivery destination. The available delivery options and their prices are shown at checkout before payment is completed.

Delivery times

Because every item is made to order, delivery includes both production and shipping time. Estimated delivery dates are shown at checkout where available and may vary according to the product, destination and delivery method.

Unless a different delivery time has been agreed, we aim to deliver physical goods within 30 days of the order being placed.

Delivery estimates are not guaranteed. Postal delays, customs checks, severe weather and unusually busy periods may occasionally affect delivery.

If your order has not arrived by its estimated delivery date, please contact hello@cambridgeyarn.com with your order number so that we can investigate.

Tracking and separate parcels

Tracking information will be provided when it is available. It can sometimes take a short time for tracking information to update after an order has been dispatched.

Products in the same order may occasionally be produced at different locations and arrive in separate parcels. You will not be charged additional delivery fees when we split an order in this way.

Customs charges and import taxes

We try to produce merchandise close to its delivery destination, but local production cannot always be guaranteed.

International orders may be subject to customs charges, import duties or local taxes. Where these have not been collected at checkout, the recipient is responsible for paying them.

Delivery addresses

Please check the delivery address carefully before completing your order. If you notice a mistake, contact hello@cambridgeyarn.com immediately.

Once production or shipping has begun, we may not be able to change the address. If an order must be produced or sent again because an incorrect or incomplete address was supplied, an additional charge may apply.